A short guide to prepare your next software decision.
GuideCustom software or a packaged tool: where to start+
Map the workflow before choosing a tool.
List the tasks, people, inputs and exceptions involved. Identify which requirements are essential and which can adapt to an existing product.
Compare the full operating effort.
Consider configuration, migration, licenses, integration, training and ongoing maintenance. A lower entry price does not describe the whole project.
Test the critical path.
Try a representative workflow before committing. For custom development, define a small first release with measurable acceptance criteria.